We strive for shipping your package right to your door unless you have any other shipping requirements.
As for the shipping methods, two shipping services provided, the Standard Shipping and the Expedited Shipping
For the Standard Shipping method the item will be delivered by the local post that the shipping day is longer than the Expedited Shipping.
For the Expedited Shipping we arrange the shipping by commercial express service to make sure the faster shipping and delivery.
Your shipping fee depends on the shipping method that you choose:
1. Standard Shipping - Free shipping.
2. Expedited shipping – 35 Euros
There is 1-7 working days as a processing period before your order shipped when your payment accepted.
When goods shipped, the tracking number will be sent to you by mail, so that you can track your order online.
Normally your item could be delivered within 3-15 working days by standard shipping method.
And about 3-7 working days by Expedited Shipping.
But we feel sorry if your orders take longer due to uncontrollable circumstances such as the winter storm, worker strike etc.
The online tracking number and tracking link will be sent to you by mail when your order shipped.
Sometimes the tracking information update will be delayed, please be patient and try to track your order in 24-48 hours later.
Change of Address
We cannot be held responsible for an incorrect address being entered on your orders.
If you complete your order and then notice that the address details are incorrect, please contact us immediately and we will update the right information for you.
All items will only be shipped to the shipping address provided by customer. Please make sure your address is correct and accurate, as well as your other information.(i.e. phone number, zip code etc.)
All parcels will be held for picking up if cannot be signed or delivered. If the item is returned to us caused by the incorrect delivery information, the customer needs to be responsible for both the shipping and return charges.
If you find the parcel is broken when delivery, please open the parcel to check whether items are kept intactly. If not, please refuse delivery.
When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exchange or fully refund your money according to your request.
If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.
Any questions, please contact us, our professional customer services will reply you and solve your problems.